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Returns & Refunds


Refunds

 

If you are unhappy with your box for a legitimate reason such as: the quality of the granola, the box was damaged, the box did not arrive. We will offer an appropriate refund as long as it can be shown that the box you were charged for was not provided as it should have been.

Please contact our Customer Support team at hello@clubrozalie.com to let us know. If, at our sole discretion, the granola does not meet our high freshness standards, we will give you the choice of a free replacement, or a refund. Please note that you will need to email us a photo of the un-fresh granola within 72 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

 

Returns

 

Due to the perishable nature of granola, we are unable to accept returns. We offer our customers refunds or replacement delivery if our boxes are not delivered to an acceptable quality, as detailed above.

 

Pausing or cancelling your subscription

 

If you wish to change your subscription, please do so via the "My Account" area of the www.clubrozalie.com website. You can pause or cancel a subscription at any time by providing notice to us 48 hours before the delivery within your subscription plan. In such circumstances the pause or cancellation will take effect without charge. Where notice is provided after that time, please note you will still receive and be charged for your next delivery, but your pause or cancellation instruction will take effect after that delivery.